1. COMMERCIAL 360

Moving from a scattered + random Activation Plan to a consistent, holistic + sharp Commercial Strategy

WHAT WE DO

A. GROWTH-TO-MARKET STRATEGIES
Acquisition, Retention, Expandability in Channels + Audiences

B. PORTFOLIO ARCHITECTURE
Offerings Development, Portfolio Rationalization, New Product Development

C. INNOVATION
Futures + Trends, New windows of Opportunity, New Concept + Proposition Development, Ideation Process

2. CORPORATE STRATEGY

Shifting from Chaos to a cohesive + Purpose-driven Strategy, setting a solid Framework for growth based on clear metrics + collaboration

WHAT WE DO

A. STRATEGY ARCHITECTURE
Vision + Purpose, Goals, Function Engagement, Go-to-Market Plan, Deployment Work-out

B. STRATEGY MEASUREMENT
+ KPIs Metrics Design, Function Contribution, Monitoring Blueprint

C. STRATEGY ONBOARDING
Internal Buy-In + Integration, Implementation Work-out, Reviews Protocol

3. IDENTITY DEVELOPMENT

Evolving from ambiguous Positioning to a powerful + coherent Brand Delivery connecting with audiences, driving emotional resonance + desired behaviors

WHAT WE DO

A. BRAND STRATEGY + ARCHITECTURE
Positioning, Brand Story, Brand + Product Ecosystem

B. VISUAL IDENTITY + EXPRESSION
Visual Essentials + Collateral, Visualization Matrix, Touchpoint Archetypes

C. VERBAL IDENTITY + EXPRESSION
Messaging House, Brand TOV, Communication Matrix, Touchpoint Archetypes

4. CUSTOMER EXPERIENCE

Transforming random acts + touchpoints into a Seamless Customer Journey: targeted plans per touchpoint + directed tactics from awareness to retention

WHAT WE DO

A. EXPERIENCE DESIGN + JOURNEY
Concept & Toolbox across touchpoints [physical & digital]

B. AUDIENCE ENGAGEMENT
Soft & Advanced Segmentations – B2B OR B2C, Empathy Maps, Targeting & Activation Management CX360

C. TRANSFORMATION PROGRAM
B2B OR B2C, Experience Audit, Customer Feedback, Journeys, Touchpoints, Governance & Measurement

5. CULTURE + CHANGE MANAGEMENT

Transitioning from rigid structures + mindsets to flexible + innovative Operating Models fostering agile teamwork + behavior

WHAT WE DO

A. ORGANISATIONAL DESIGN + EXPERIENCE
Operating Model + Structure, Talent Engine, Development Tools + Ways of working

B. LEADERSHIP COACHING
Coaching Sessions for Change Mindset + Management

C. TEAM BUILDING + CONNECTIONS
Collective EQ Workshops, Experiential Workshops, Group-coaching + Facilitations, Inspiration Talks